SPX Parcel Locker is a fully automated self-collection service that allows you to collect your parcel at your convenience from selected parcel lockers. You may collect it within the given collection window after it has been delivered and placed into the locker by the SPX rider.
Here’s what you should know to collect your parcels smoothly with SPX Parcel Locker: 1. How do I use SPX Parcel Locker? Here’s how it works:Step 1: Select “Self Collection Point” during checkout on the Shopee App Step 2: The rider delivers and scans your parcel into your selected locker Step 3: You’ll receive a notification via the Shopee App and WhatsApp once it’s ready Step 4: Collect your parcel within 5 days ⚠️Note: If the parcel is not collected within 5 days, the order will be cancelled, and the parcel will be returned to the seller. 2. How do I collect my parcel from the locker? Once your parcel is ready:Step 1: You’ll receive a 6-digit PIN via the Shopee App and WhatsApp Step 2: Visit your selected locker within 5 days Step 3: Press “Collection” on the locker screen Step 4: Enter your 6-digit PIN Step 5: Press “Collect Now” Step 6: The locker door will open automatically, and you can collect your parcel 3. I didn’t receive my 6-digit PIN. What should I do? If your parcel status shows “Ready for Collection”, notifications are automatically sent via:- Shopee App (Push Notification)
- Email
- WhatsApp (from SPX)
Please check:- Your Shopee App notifications
- Your email inbox (including spam/junk folder)
- Your WhatsApp messages
If the parcel status shows “Ready for Collection”, the PIN should already have been sent through these channels. 4. How long will my parcel be kept in the locker? Your parcel will be held for 5 days from the date it is marked “Ready for Collection.” 5. What happens if I don’t collect my parcel within 5 days? If not collected within 5 days: - The order will be cancelled.
- The parcel will be automatically marked as Return To Seller (RTS).
- An SPX driver will retrieve it and return it to the seller.
- You will receive a Push Notification and Email once it exceeds the collection window.
You may coordinate directly with the seller for further assistance once it is returned. 6. What are the maximum parcel size and weight allowed? SPX Parcel Lockers share the same specifications as Collection Points: - Maximum Weight per item/order: 15kg
- Longest side per item/order: 40cm
Parcels exceeding these limits are not eligible for locker storage. 7. My parcel was returned to the seller due to size issues. Why? If your parcel was shipped with undeclared or oversized dimensions exceeding the allowed limits: - It cannot be stored in the locker.
- It will be returned to the seller.
You may contact the seller directly to arrange the next steps. 8. What if I failed to make a payment? How long will the parcel be kept? Shopee MY currently does not support Cash on Delivery (COD) for Buyer Self-Collection (BSC). Please ensure your order is fully paid during checkout to avoid any issues. 9. What is the shipping fee for SPX Parcel Locker? SPX Parcel Lockers and Collection Points share the same shipping channel.- Shipping fee: Same as Collection Point (FE Shipping Fee applies).
10. What if all locker doors are full? There is a system in place that limits successful checkouts per locker location to ensure locker availability is properly controlled.